Support
Contact Us
Last updated: May 1, 2026
Our Address
Maczily123 Str Labe
New Orland, NY
United States
Frequently Asked Questions
Where is my order?
Once your order ships, you'll receive a tracking email. Orders typically ship within 1–3 business days. Custom items may take 3–5 additional days.
Can I change or cancel my order?
Orders can be changed or cancelled within 2 hours of placement. After that, the order enters production. Contact us immediately at support-maczily@gmail.com.
How do I return an item?
We offer 30-day returns for non-custom items. Visit our Return & Refund Policy for details.
Do you ship internationally?
Yes! We ship to most countries worldwide. International shipping typically takes 10–20 business days. Visit our Shipping Information page for rates.
My item arrived damaged — what do I do?
We're sorry to hear that! Please email us at support-maczily@gmail.com with your order number and photos of the damage. We'll send a replacement right away.